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Zhangjiajie

Service index

Visitor Services

When something goes wrong, find on-site staff and service centres first.

Visitor centres

Enquiries, maps and on-site guidance; locations and hours follow park notices.

Guiding services

Use licensed guides or operators and agree scope and fees in advance.

Accessibility services

Some viewpoints are reachable by lift and park transport; ask the park about current routes in advance.

Medical and emergency

Medical help can be far away in the mountains: carry basic medicine and note first-aid points on site.

Complaints

Keep receipts, use on-site service channels first, then escalate to the competent authority if needed.

Lost property

Contact the park service centre or your accommodation quickly with time, place and item details.

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